FAQs

How do I find out my ring size?

For convenience and accuracy you can purchase a ring sizer from my shop for $5 and the amount will be taken off your first ring purchase. If you would prefer to go to a jewellery store, they can take your measurement at no cost.  Make sure to write it down. Left and right hands can have different finger measurements, so check both!
There are ways to find out your ring size if you can't get to a jeweller or need to know asap. Google 'how do I find out my ring size'.
Keep in mind that your fingers change size depending on the weather; swell in the heat and are smaller in the cold. 

Ring size chart

My sizes are listed in Aus/UK sizes.
If you require a half ring size, please email me as soon as you place your order and I can amend your size. 
Most of my rings are one of a kind pieces. Please contact me if you fall in love with something that you would like replicated in your size. I have specified in the item descriptions if things can be sized up, unfortunately I cannot size items down.

Chain length:
If you are not sure what chain length you require, measure an existing necklace you have or take a piece of string and measure that according to what length you prefer. If you would like a custom length chain that isn't listed in the options, please email before purchase.


Custom pieces:
I love working with people to create something special. Wedding rings, alternative engagement rings, gifts or something to treat yourself to. Please keep in mind my style when approaching me about custom work and please note I will not replicate another jewellers work. When working on a custom piece I will provide a quote and a realistic time frame for the piece to be made. I am also upfront about if I can realistically make this piece and if not I will do my best to refer you to someone who can. Please feel free to contact me to discuss this process! 

Jewellery care:
Over time sterling silver jewellery can tarnish and erode. This is due to exposure to the air, chemicals in our skin and contact with liquids, soaps etc. To clean your pieces, a sterling silver polishing cloth is worth purchasing or you can just use everyday items found in your cupboard at home. To get the most out of your Blackbird & Bones piece, avoid contact with water for prolonged periods of time.
Some Blackbird & Bones pieces are oxidised meaning the surface is blackened to achieve a different finish. This can wear off over time and will add character to your piece. Please keep this in mind when selecting which finish you would like.

Opal care:

Opals are a beautiful stone that requires careful treatment due to its softness. If you will be carrying out tasks that may damage the opal in your jewellery, please use common sense and take it off. Solid opals are okay in water but opal doublets and triplets don't withstand water very well. Please keep this in mind when purchasing jewellery and what stone is suitable for you. Do not put your opal jewellery in an ultrasonic cleaner.   

Shipping:
I have listed options for you to select at check out as below:
Regular   -  no signature required - $9.00
                -  signature required - $12.00
Express   -  no signature required - $12.00
                -  signature required - $15.00


Postage in Australia is free with orders over $199. Orders over this amount will be sent via express post unless otherwise discussed.
All orders are posted via Australia Post.
International shipping starts at $20.00 and sent via Australia Post Economy Air.
All orders will be provided with a tracking number that will be emailed to you once your package has been posted. Please follow up any missing packages with Australia Post. I cannot be held responsible for missing or damaged items. 

Orders that are more than $100 value will have optional additional postage insurance options. Please email me if you would like to add extra insurance and I can roll this amount into the item cost. If you choose to not insure your item for the full value and it does get lost in the post, Australia Post will cover up to $100 for any items that go missing due to a postal error. This doesn't apply to items that have been stolen once they have been delivered. Please read the terms at Australia Post https://auspost.com.au/business/shipping/domestic-shipping/optional-extras-domestic

Returns:
Returns are not provided for custom pieces, change of mind or incorrect ring size.
If faulty goods are received, please contact me.
“Wear & tear" is not considered faulty goods.