🇺🇸 Important Information for USA Customers

Orders Before October 17, 2025

By placing an order, you agree to the following policy:

• Your kit will be sent as normal
• Your jewelry will be posted after postage, handling, and tariffs have been paid
• You'll receive an invoice via email once your order is ready to ship

Please note: Refunds will not be provided due to changes or implementation of tariffs. Tariffs and shipping costs are subject to change.

How Does the Process Work?

Step-by-Step Timeline

1. Order Placed: You'll receive a confirmation email
2. Kit Dispatch: Your kit ships within 2-3 business days
3. Kit Contents: Jeweller's wax (three pieces per jewellery item), instructions, and return label (Australian orders only)
4. Take Your Prints: Follow instructions, complete order card, return everything in the original box
5. Wax Received: We send a confirmation email when your wax arrives
6. Production: Your jewellery is completed within our turnaround timeframes
7. Shipment: Your order is updated with a new tracking number

Taking Prints - Tips & Troubleshooting

I Can't See a Print, Can You Still Use It?

If you're worried about print detail, send us a photo! The details and textures translate beautifully into metal. Please trust the process!

If the print is very faint, we'll contact you to confirm you're happy to proceed or offer a re-do if time and logistics allow.

I Can't Get a Good Print, What Am I Doing Wrong?

Temperature is key:

• The wax must be thoroughly warmed through
• Too hot = it will break apart
• Cools too quick = no print transfer
• Test: Roll the wax into a smooth ball when pliable
• If it's too hot to touch, it's too hot for your dog's nose!

Pro tips:

• Your dog's nose must be dry for texture transfer
• Keep a cloth handy to wipe their nose before each attempt
• Avoid touching the front of the wax where the print will be
• Can't get a nose print? Try a paw print - infinitely easier and they look great!

Can This Be Done with a Cat's Nose?

Absolutely! We can print pretty much anything into wax: paw prints, fingerprints (above 2 years old as babies don't have defined prints yet).

My Dog Doesn't Have Long Left - What Can I Do?

✈️ Shipping & Returns

What's the Return Address?

Please send your wax in the original box to:

How Long Does Wax Take to Return from US/UK/EU?

As international customers use their preferred mail carrier, we cannot confirm exact timeframes or costs.

FedEx Quoted $150+ to Return My Wax!

My Parcel Has Gone Missing / Was Returned to Sender

Once the parcel leaves our hands, Blackbird + Bones is not liable for any loss or damage.

• Please lodge an inquiry with your mail carrier using your tracking number
• If deemed lost/unrecoverable, we'll provide what's needed for insurance claims
• Returned kits can be re-sent for $15 AUD standard shipping fee

Do I Have to Pay Import Tax or Customs Fees?

💍 Ring Sizing

I Don't Know My Ring Size, Can I Still Order?

Yes! Just email us once you've confirmed your size.

Do You Do Resizes if My Ring Is Too Big/Small?

We are unable to offer complimentary ring sizing, so please ensure you correctly measure your size. If using the ring sizer provided, read the packaging carefully for instructions.

Resize fee: $100 AUD plus shipping costs both ways

✨ Customization Options

Can I Make Another Pendant or Ring from the Same Wax?

Not from the wax print itself - the wax is burned away during casting. We return any spare wax prints back with your final piece so ensure you hold on to them! If you placed an order prior to June 2025 we may still have your spare print. Please reach out to us and we can hopefully locate it for you.