🇺🇸 Important Information for USA Customers

Update July 31st, 2026:

Tariffs are included in the price you see online. October 17th 2025 - July 31st 2026, tariffs were charged at 10%.

July 31st 2026 as per the order dated July 24th 2026, the new tariff for jewellery is 25%.

Please note: Refunds will not be provided due to changes or implementation of tariffs. Tariffs and shipping costs are subject to change.

How Does the Process Work?

Step-by-Step Timeline

1. Order Placed: You'll receive a confirmation email
2. Kit Dispatch: Your kit ships within 2-3 business days
3. Kit Contents: 2 sets of two-part silicone per jewellery item (wax kits: three pieces of jeweller's wax), instructions, and return label (Australian orders only)
4. Take Your Prints: Follow instructions, complete order card, return everything in the original box
5. Print Received: We send a confirmation email when your print arrives
6. Production: Your jewellery is completed within our turnaround timeframes
7. Shipment: Your order is updated with a new tracking number

Taking Prints - Tips & Troubleshooting

I Can't See a Print, Can You Still Use It?

If you're worried about print detail, send us a photo! The details and textures translate beautifully into metal. Please trust the process!

If the print is very faint, we'll contact you to confirm you're happy to proceed or offer a re-do if time and logistics allow.

I Can't Get a Good Print, What Am I Doing Wrong?

Silicone Kit (Orders from 7 October 2026)

• Mix the two parts together until the colour is even, with no streaks
• Work quickly. The silicone starts to set within a few minutes and can take up to one hour to set fully
• Follow the timing in your kit instructions
• Your dog's nose must be dry. Keep a cloth handy to wipe it before each attempt
• Hold it gently in place for a second or two, then lift away
• You have 2 sets, so you get two attempts. If you need to retake, work quickly before it sets
• Can't get a nose print? Try a paw print - they're much easier and look great!

Wax Kit (Orders Before 7 October 2026)

Temperature is key:

• The wax must be thoroughly warmed through
• Too hot = it will break apart
• Cools too quick = no print transfer
• Test: Roll the wax into a smooth ball when pliable
• If it's too hot to touch, it's too hot for your dog's nose!

Pro tips:

• Your dog's nose must be dry for texture transfer
• Keep a cloth handy to wipe their nose before each attempt
• Avoid touching the front of the wax where the print will be
• Can't get a nose print? Try a paw print - infinitely easier and they look great!

I've Lost or Spoiled My Wax Kit - What Can I Do?

Get in touch and we'll send you a new silicone impression kit. A replacement fee applies.

Can This Be Done with a Cat's Nose?

Absolutely! We can take an impression of pretty much anything: paw prints, fingerprints (above 2 years old as babies don't have defined prints yet).

My Dog Doesn't Have Long Left - What Can I Do?

✈️ Shipping & Returns

What's the Return Address?

Please send your wax or silicone print in the original box to:

How Long Does My Kit Take to Return from US/UK/EU?

As international customers use their preferred mail carrier, we cannot confirm exact timeframes or costs.

FedEx Quoted $150+ to Return My Kit!

My Parcel Has Gone Missing / Was Returned to Sender

Once the parcel leaves our hands, Blackbird + Bones is not liable for any loss or damage.

• Please lodge an inquiry with your mail carrier using your tracking number
• If deemed lost/unrecoverable, we'll provide what's needed for insurance claims
• Returned kits can be re-sent for $15 AUD standard shipping fee

Do I Have to Pay Import Tax or Customs Fees?

💍 Ring Sizing

I Don't Know My Ring Size, Can I Still Order?

Yes! Just email us once you've confirmed your size.

Do You Do Resizes if My Ring Is Too Big/Small?

We are unable to offer complimentary ring sizing, so please ensure you correctly measure your size. If using the ring sizer provided, read the packaging carefully for instructions.

Resize fee: $100 AUD plus shipping costs both ways

✨ Customization Options

Can I Make Another Pendant or Ring from the Same Print?

Silicone kits: Yes! A silicone impression is a forever impression, so we can make more pieces from it. Just get in touch when you'd like another piece.

Wax kits: Not from the wax print itself - the wax is burned away during casting. We return any spare wax prints back with your final piece so ensure you hold on to them! If you placed an order prior to June 2025 we may still have your spare print. Please reach out to us and we can hopefully locate it for you.