Shipping Policy

USA CUSTOMERS: 

Important Shipping Update for Our USA Customers

Due to restrictions within the Australia Post network and ongoing changes introduced by the US Government surrounding the removal of the de-minimus threshold, Blackbird + Bones will be pausing shipments of kits and completed orders to the USA as of August 26th, 2025.

We deeply regret this interruption and share your frustration. Please know that we are closely monitoring developments and will resume shipping to the USA as soon as a clear and sustainable path forward becomes available.

In the meantime, orders from the USA can still be placed under the following conditions:

  • Clay Prints: Customers based in the USA will be required to provide clay prints directly to Blackbird + Bones (instructions will be provided).

  • Order Timelines: Customers understand that the situation may cause unavoidable delays in the completion of orders.

  • Tariffs & Duties: A 10% tariff is expected to apply, with payment required as determined by the US Government. The exact process for collection is still to be confirmed.

  • Shipping Risks: Blackbird + Bones is not responsible for missing, late, or returned packages. If a package needs to be resent, additional postage costs will be the responsibility of the customer.

By placing an order from the USA, customers acknowledge and accept these terms and conditions.

The cost of a kit and postage will be refunded to you as you are sending in clay prints to us.

We appreciate your understanding and patience during this uncertain time, and we remain committed to keeping you updated with any new developments.

ORDER PROCESSING: 

Please allow 2-3 business days to process your order. Tracking information will be provided within 2-3 business days to let you know your order is on the way!

STORE PICKUP - Orders can be picked up from our workshop in Moonee Ponds. Please contact us via email to arrange this. 

POSTAGE: 

Orders are posted with Australia Post via regular, uninsured postage for all kits.

Postage of your final products: Regular insured post is included with your purchase. For express post and insurance, please add this when purchasing your piece. 

For orders over $2000 AUD: Your order will be sent via DHL and an amount of $100 AUD is payable. This will be arranged via email.

UNDELIVERABLE ITEMS: As all items (exc. kits only) sent out via Australia Post is insured for the value of the item. We send to the address you provide and in the event of missing and damaged packages, an inquiry will be raised with Aus Post to retrieve the insurance claim and then work with you to determine the best solution. This can take weeks, so please be patient with us.

 

Non-delivery/uncollected items, damaged packages or any other delivery issue during transit will not become the responsibly of Blackbird + Bones Jewellery.  and in the event of non-delivery/uncollected items, damaged packages or any other delivery issue

 

 

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