Shipping Policy

ORDER PROCESSING: 

Please allow 2-3 business days to process your order. Tracking information will be provided within 2-3 business days to let you know your order is on the way!

STORE PICKUP - Orders can be picked up from our workshop in Moonee Ponds. Please contact us via email to arrange this. 

POSTAGE: 

Orders are posted with Australia Post via regular post. 

Postage of your final products: Regular insured post is included with your purchase. If you require express shipping of your piece, please let us know and this can be arranged.

For orders over $2000 AUD: Due to the high value of orders over $200, we are required to use a courier service. Our preferred courier is DHL Express. The fee for shipping over $2000 AUD is $150AUD which is invoiced at the time of order completion. Orders will be shipped once the fee is paid. DHL Express is a fully insured and timely service with shipping time at around 4 -7 business days. 

UNDELIVERABLE ITEMS: As all items* sent out via Australia Post are insured for the value of the item. We send to the address you provide in your original order unless otherwise directed by you after your order has been placed. In the event of missing, delayed and damaged packages, an inquiry will be raised with AusPost. This can take weeks, so please be patient with us. *Exclusive of kits purchased as a standalone order.