Shipping Policy

ORDER PROCESSING:

Please allow 2-3 business days to process your order. Tracking information will be provided within 2-3 business days to let you know your order is on the way!

STORE PICKUP - Orders can be picked up from our workshop in Moonee Ponds. Please contact us via email to arrange this. 

POSTAGE: 

Orders are posted with Australia Post via regular, uninsured postage for all kits.

Postage of your final products: Regular insured postis included with your purchase. For express post and insurance, please add this when purchasing your piece. 

For orders over $2000 AUD: Your order will be sent via DHL and an amount of $100 AUD is payable. This will be arranged via email.

UNDELIVERABLE ITEMS: As all items (exc. kits only) sent out via Australia Post is insured for the value of the item. We send to the address you provide and in the event of missing and damaged packages, an inquiry will be raised with Aus Post to retrieve the insurance claim and then work with you to determine the best solution. This can take weeks, so please be patient with us.

 

non-delivery/uncollected items, damaged packages or any other delivery issue during transit will not become the responsibly of Blackbird + Bones Jewellery.  and in the event of non-delivery/uncollected items, damaged packages or any other delivery issue